Adult Self Assessment

Adult Self Assessment

Describe your needs to access information, advice and signposting personalised to you. If you need further support you will then have the option to send your self assessment on to us.

The assessment (which is free) will consider:

  • what your main needs are
  • what strengths and resources you are able to draw on
  • what options are already available to you to support these needs
  • how you can best be supported to live as independently as possible
  • your home and how you are coping in it
  • your emotional wellbeing
  • your diet
  • any health and medical treatments you need

Getting an assessment

If it looks like you need social care support, we will offer you an assessment. You can choose how to do this by:

  1. completing a self assessment via our Better Care portal
  2. book a telephone appointment to speak to a advisor

Completing a self assessment via our Better Care portal

You can tell us about your needs in your own words by filling in an online form.

A friend or family member can help if you agree, or if they have Lasting Power of Attorney.

We use this information to guide you to the right advice and support.

Make a self-assessment (BetterCare)

More on our BetterCare Portal


Speak to an advisor

The quickest way to contact us is to use the online referral form. If you cannot do this, you can book a telephone appointment:

Book a telephone appointment

This phone line is for residents only. Professionals must use the online forms.

If you need help booking please call the Adult Front Door Service: 

Our opening hours:

  • Monday to Thursday 9:00am to 5:00pm 
  • Friday 9:00am to 4:30pm

Outside these hours, contact the out of hours

After the assessment and eligibility

After the assessment

Following your meeting you will be sent a letter telling you of your eligibility decision with a copy of your assessment.  

This will include information about:

  • actions agreed with you to meet some
  • or all, of your needs

If you do not have needs that are eligible, we will give you information and advice about what care and support is available to help you.

Eligibility

We use the national eligibility rules set out within the Care Act 2014 to determine whether you qualify for support from the council. 

A decision on your eligibility can only be made once we understand your needs. 

You must meet all three of the conditions below in order to qualify for support.

  1. Your needs must come from or be related to a physical, mental health, frailty, impairment or disability.
  2. You will have difficulty with or cannot do at least two of the everyday tasks or activities (also known as outcomes) because of a physical, mental health, frailty, impairment or disability.
  3. There is, or there is likely to be, a significant impact on your wellbeing as a result of having difficulty or not being able to do at least two of these everyday tasks.

Everyday tasks you may need support with:

  • eating and drinking
  • managing your personal hygiene
  • using the toilet
  • getting dressed
  • looking after your home
  • staying safe in your home
  • maintaining, improving or building personal relationships
  • managing work, learning and volunteering
  • getting out and about
  • managing parenting or caring responsibilities for a young person

 

Useful links

Related

Support for carers and carers assessments

Find out information and advice for carers, maintaining relationships, financial support, support with education, employment, physical, mental health and wellbeing, breaks for carers and how to get a carers assessment.

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