Mental health support services

Mental health support services

It is completely normal to feel low, anxious, or depressed at some point in our lives. Whilst we all manage our mental wellbeing differently, it is important to reach out for support when you feel you need it.

Who to contact for urgent help

The NHS urgent mental health helpline provides support or advice if you, or someone you know, is experiencing a mental health crisis and needs urgent help. Its available 24 hours a day. 

Phone: 111 and select option 2

If you or someone you’re worried about is at immediate risk of injury or their life is at risk call 999.   

If you need to talk to someone Samaritans are available 24 hours a day, call 116 123 for free.  

You can also text ‘SHOUT’ to 85258 for crisis support any time of the day or night. 

If you are concerned about someone who may harm themselves, please see our crisis and prevention page: I need urgent help

Support services

Now We’re Talking

The Herefordshire and Worcestershire campaign website has information, support, and resources for anyone struggling with a range of issues:

The website provides free confidential online, group or 1:1 support for people experiencing common mental health problems, such as worry and depression. 

You must be 16 or over and registered with a GP in Worcestershire to access this service. For more information, call 0300 013 57 27 or complete the online self-referral form.

REACHOUT text service

Struggling to cope? You're not alone.

We’re proud to partner with Shout to offer free and confidential text support to anyone in Herefordshire and Worcestershire.

Shout’s mental health professionals are available 24/7 and can help if you’re feeling stressed, isolated or low.

  • Text “REACHOUT” to 85258 from anywhere in the UK to start a conversation

Worcestershire Safe Haven

Worcestershire Safe Haven is run by Coventry, Warwickshire and Worcestershire Mind. It provides telephone support and face-to-face appointments to Worcestershire residents 18+ who are experiencing a mental health crisis. Offering a listening ear, support and guidance with accessing other services, the Safe Haven helps you manage the difficult times and hold your hand towards better mental wellbeing.

Call 01905 600400 to access the service. Phone lines are open every evening between 6pm and 1am (last calls taken at 12.30am). Following an initial phone call, you may be offered a face-to-face appointment for that same evening.  For more information visit:

Social Prescribing

Social Prescribing is an approach that connects people to activities, groups, and services in the community and can support people experiencing issues such as loneliness and isolation, anxiety, as well as unemployment. 

Social prescribing services are provided by several different organisations in Worcestershire (which can be accessed through your GP practice), including: 

If you would like to be referred to a Social Prescribing link worker, please contact your GP.

Worcestershire Individual Placement and Support (IPS)

Individual Placement and Support (IPS) is part of the Employment and Reablement Pathway. The service is open to those currently receiving the Trust’s secondary mental health services and is by referral from their main mental health worker. A specialist mental health employment worker supports the individual to identify suitable vacancies, make approaches to employers and help with all stages of the application process. Within-work support is then offered. 

For more information, visit:

Employment Retention Support

The Employment Retention Service has helped individuals who have experienced mental health difficulties who are in work and struggling, or who are off sick and need support to get back to work. The service is integrated into Mental Health Community Teams where clients can access specialist employment support as part of their individual recovery.

Herefordshire and Worcestershire Wellbeing and Recovery College

Free educational courses about mental health and recovery which are designed to increase your knowledge, skills and promote self-management. 

Face to face courses are available in Worcestershire, with many other courses delivered online. Open to people with a moderate to severe mental health illness, their family and close friends, or people who work to support them.

For more information, visit:

LGBTQ+ Support

MindOut is a mental health service run by and for lesbian, gay bisexual, trans and queer (LGBTQ) people, with lots of advice and guidance.

The LGBT+ Switchboard helpline is a national one-stop listening service staffed by LGBT+ volunteers. Phone: 0300 330 0630 (10:00am to 10:00pm daily).

Mindline Trans+ is a national evening helpline offering emotional and mental health support for anyone who identifies as transgender, non-binary or genderfluid. Phone: 0300 330 5468 (Mondays and Fridays 8:00pm to midnight).

Money worries and mental health

Mental Health and Money Advice is a national impartial organisation that has lots of advice and information on managing money, debts and benefits, as well as a toolkit to help you understand, manage and improve your mental and financial health.

Money Helper is a government-approved online advice service, providing impartial free advice on money and debt issues.

For more national information, visit:

Rethink Mental Illness

Rethink improve the lives of people with diagnosed mental illness with expert information and successful campaigning.

Men’s mental health

For mental health support for men, see our page:

Support for eating disorders

People of any age or gender can develop eating disorders, and it's best to get help as soon as possible. The first place to go is your GP, who should refer you for further assessment or treatment by a specialist eating disorder service.

You can also talk to an advisor with Beat, the UK's leading eating disorder charity, and find information and resources.

Support services for children and young people

Kooth

Kooth offers free online counselling and wellbeing support for young people aged 11 to 18. Individuals can join online peer support communities, access self-help materials, or engage in drop-in or booked one-to-one online chat sessions with experienced counsellors. 

To find out more about how Kooth works, watch this informational video

Worcestershire CAMHS

Worcestershire CAMHS (Children and Adolescent Mental Health Services) provides support with emotional and mental wellbeing, for children, young people and their parents or carers. Their website has lots of information, resources, and short films about common problems.

YoungMinds

Support and information on services for children and young people up to 25, and their parents and carers. 

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