A person’s 'voice' can be shown in many ways. It can include:

• what they say out loud
• what they show us through their eyes, face, or body
• the gestures or sounds they make
• their behaviour and actions

For people who are pre-verbal or non-speaking, we can listen to them in lots of different ways, for example:

• using picture grids or symbols
• letting them type their answers
• using technology that speaks for them
• signing and gestures
• looking at photos or videos of their responses
• using real objects or photos to show choices
• drawing or writing
• giving them time to process and respond
• choosing with toys, playdough, Lego, or stickers
• using sound buttons to record and say messages 
• watching their facial expressions and body language carefully

Our aim is to make sure everyone can be heard and understood in a way that is right for them.